Customer Service Skills

Customer Service Skills will enable your customer service professionals to represent your organization at the highest professional level your valuable customers expect. And they themselves will grow to be higher level contributors to your organizations bottom-line, providing the organization with another great people resource for future growth.

Full Day Customer Service Skills Program

Customer Service SkillsWhat is Quality Customer Service?
Why are Quality Customer Service Skills Important?

• Effective communication
• Building credibility and trust over the phone
• Active listening and probing techniques
• Clear understanding of customer need
• Providing a clear targeted solution
• Overcoming customer push-back
• Defusing the angry customer
• Moving forward

*Option Cross Selling Module Available

Customer Service people are often put into a position of representing an organization with little or no formal training on how best to do so. Potential risk for image damage is real. But so is the opportunity for image enhancement.

*Attendees will demonstrate these skills and complete a certification test.

Contact Heyden Training about this sales training course

Additional Sales Training Programs

Additional sales training programs include; Solution Based Selling, Negotiations to Enhance Relationships, Strategic Selling Approach, and Inside Sales Techniques. Heyden Training also offers sales training programs for Small Group Presentations, Making Good Decisions, and Coaching to Strategic Selling. Sales training programs are available for managers including; Effective Management Techniques, Public Speaking for Managers, and Time & Territory Management.

You can contact Heyden Training by phone at 630-362-0499 or email Bill at


Heyden Training is an expert in customer service skills training. Our training programs are designed to provide results for your customer service team. Heyden Training offers customer service skills training to clients throughout the United States including Chicago, Illinois, Philadelphia, California, Las Vegas, New York, as well as other cities and states. Call us at 630-362-0499.